Customer care
Installation is just the start of your journey. Long-term reliability and robust machine performance are essential in maintaining the required output and quality of your product.
Customer care
Your Lifelong Equipment Support Team
Installation is just the start of your journey. Long-term reliability and robust machine performance are essential in maintaining the required output and quality of your product. That’s why our dedicated Customer Care team offers a comprehensive range of support services, backed by our Equipment Support Team (EST). Our 'EST' consists of automated machinery technicians and our engineering group, who are trained to support both our standard machine range and our custom equipment.
- Tailored support from the engineers that designed and built your machine.
- Our EST can provide you with ongoing support throughout the complete life-cycle of your machine; this can be done remotely or via on-site visits.
- The team will ensure that the equipment is fully customised to your needs, enabling you to make optimum use of it.
- Our EST is dedicated to upholding sustainable practices and values - we were recently awarded the EcoVadis Silver medal, which highlights our unwavering commitment to environmental stewardship. You can have full confidence in our commitment to making responsible choices internally, and throughout our supply chain.
Critical Spares Package
As the original equipment provider, we are best placed to provide support and maintain your machine, not only by providing technical support, but by providing fully traceable spare/replacement parts competitively sourced from the original equipment manufacturers.
Service Offerings
I have worked with 3P innovation numerous times over the last couple of years, regarding maintenance and problem solving on existing equipment. My overall experience of the Customer Care team has been excellent, they are prompt, responsive and have good knowledge of our specific equipment which often gets lost in large companies.The aftercare package we have is tailor made to suit our requirements and the service we receive is of a very high standard. Any spares requests are dealt with quickly and when problem solving the 3P SME’s always have the knowledge required to assist. When required on site, the service engineers have been flexible, professional and personable. We recently needed them on site for a breakdown and within an hour a technician was on the phone and with us on plant within a day. Overall, I’m very pleased with the support.
Oval Medical Technologies and Cambridge Pharma limited have been relying on 3P's equipment since 2015 for product development and both clinical and pilot scale production for use in aseptic fill-finish processes for primary drug containers along with jigs for Auto injector assembly process development. We have always found it a pleasure to deal with 3P due to the friendliness of staff, responsiveness, willingness to accommodate requests, flexibility, efficient planning, and execution.
The team at 3P innovation Ltd have been excellent in their flexibility, help, and technical support from the FATs completed at their facility, to the SATs at our facility. They are always ready to help us with any queries and any technical or software support we may need for the machine, sometimes at relatively short notice. Customer care very helpful and quick to organise proposals/quotations etc. for maintenance/service support, remote support, and spare parts etc. It is really great to work with a company like 3P Innovation Ltd as it makes the whole process much easier when designing, purchasing, manufacturing, installing, commissioning, and then operating the machine.